What is the driving force behind its rapid growth and expansion as well as the flourishing of technology-enabled office IT service?<\/p>\n
There are three pillars that bolster the development of Edianyun’s office IT services:<\/p>\n
Remanufacturing capabilities and technologies<\/b><\/p>\n
By the end of 2021, Edianyun owned the largest remanufacturing factory in China<\/span>, with a remanufacturing capacity of over 600,000 sets of computers. By leveraging its cutting-edge remanufacturing technologies, Edianyun can extend the service life of devices from an average of 3 years to 7-10 years, greatly boosting utilization efficiency.<\/p>\n Edianyun has also standardized the remanufacturing processes and chip-level precise repair technologies to optimize production, reduced the average timespan of remanufacturing processes to less than 10 days, and the average remanufacturing cost to less than RMB 100<\/span> per set.<\/p>\n Efficient self-developed system of operations (Nebula system)<\/b><\/p>\n Edianyun’s self-developed Nebula system integrates services, devices and information, and connects the front-end and back-end operations that allow to efficiently manage devices on a large scale, handle complexity demands of business management, and provide timely customer service.<\/p>\n Remarkably high customer retention<\/b><\/p>\n Through a series of competitive self-developed technologies, Edianyun has established the technological strengths that anchor remarkably high customer retention rate. For 2019 and 2020, Edianyun achieved net dollar retention rate of 133.8% and 110.6%, respectively. As of September 30, 2021<\/span>, that figure was 124.2%. The consistently high levels of customer retention indicate strong customer stickiness.<\/p>\n
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