{"id":13675,"date":"2022-11-19T00:45:00","date_gmt":"2022-11-19T00:45:00","guid":{"rendered":"https:\/\/www.prnasia.com\/story\/archive\/3941526_CN41526_0"},"modified":"2022-11-19T00:45:00","modified_gmt":"2022-11-19T00:45:00","slug":"everise-guatemala-celebrates-10-years-of-delivering-excellent-customer-experience","status":"publish","type":"post","link":"https:\/\/transmediavictoria.net.au\/?p=13675","title":{"rendered":"Everise Guatemala Celebrates 10 Years of Delivering Excellent Customer Experience"},"content":{"rendered":"\n\n\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Today, its 3,800-strong champion workforce and operations power 450,000 daily customer interactions for leading healthcare, travel and logistics companies<\/i><\/p>\n

GUATEMALA CITY<\/span>, Nov. 19, 2022 \/PRNewswire\/ — Everise Guatemala celebrated their 10th<\/sup> year anniversary today, marking a decade since its contact center was established in 2012. Today, the company has created over 3,800 jobs in the Guatemalan community and conducts over 450,000 customer interactions on a daily basis for leading businesses.<\/span><\/p>\n

Everise, one of the fastest growing healthcare services outsourcing companies in the world, was founded in 2016. Since then, the business accelerated its growth and transformation, evolving from a mid-sized BPO operation into a leading healthcare services company with a global footprint.<\/p>\n

Over the years, the business has established a strong presence rooted in making a positive impact on the Guatemalan community. Everise Guatemala provides omnichannel and wide-ranging customer experience support with end-to-end healthcare capabilities and counts some of the world’s leading healthcare and logistics brands amongst its clientele. The company has been able to grow its customer champion talent team over 10x since inception, by maintaining a consistently strong reputation as an employer of choice and robust talent management, referral and rewards programs.<\/p>\n

Everise Guatemala was recognized for its strong COVID-19 response, and for being one of the fastest outsourcing businesses to prioritize employee safety and wellbeing by pivoting to a work-from-home arrangement. As early as 22nd<\/sup> March, the company was able to seamlessly transition its employees to work from home with minimal service disruption and the highest standards of security. Everise retained its employees with no layoffs throughout the pandemic, instead growing the company exponentially by winning new business and expanding its team.<\/p>\n

The company celebrated with a 10th<\/sup> anniversary event held at its Avenida Hincapie<\/span> site, officiated by government officials, Guillermo Montano<\/span>, president of Agexport, as well as Jeremy Jepperson<\/span>, Chief Operating Officer of Everise, and Sheena Ponnappan<\/span>, Chief People Officer of Everise. The celebrations included an opening ceremony and press conference.<\/p>\n

“Everise is proud to commemorate our stellar growth over 10 years in Guatemala<\/span>. With the support of our trusted clients and partners and the local government, we have been able to grow the company from strength to strength and generate a positive impact on the community through job creation and community empowerment. We look forward to many more years of delivering transformational customer experience to the world’s leading brands,” shared Sudhir Agarwal<\/span>, Founder & Chief Executive Officer of Everise.<\/p>\n

“Everise’s evolution into a leading healthcare services company has only been possible with taking a people-focused approach towards growth. By keeping people at the heart of everything we do, we have been able to scale while attracting and retaining some of the best talent to join us in one of the best cultures and workplaces to work in,” shared Sheena Ponnappan<\/span>, Chief People Officer of Everise.<\/p>\n

Today, Everise enjoys the highest Glassdoor and Indeed ratings in the outsourcing industry in Guatemala<\/span> \u2013 4.8 out of 5 stars on Glassdoor, and 4.4 stars on Indeed. Everise has also won multiple awards for its industry-leading culture, including being named one of Newsweek’s 100 Most Loved Workplaces in America for two consecutive years in 2021 and 2022, and bagging the Gold Stevie Award for Employer of the Year \u2014 Consumer Services in 2022.<\/p>\n

Everise Guatemala Timeline & Key Milestones<\/b><\/p>\n