{"id":38205,"date":"2025-07-15T14:00:00","date_gmt":"2025-07-15T14:00:00","guid":{"rendered":"https:\/\/www.prnasia.com\/story\/archive\/4725853_CN25853_0"},"modified":"2025-07-15T14:00:00","modified_gmt":"2025-07-15T14:00:00","slug":"roller-reinforces-customer-first-strategy-with-major-global-support-investments","status":"publish","type":"post","link":"https:\/\/transmediavictoria.net.au\/?p=38205","title":{"rendered":"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments"},"content":{"rendered":"<p class=\"prntac\"><i>Global Platform Expands Its Services With New Office in <span class=\"xn-location\">Costa Rica<\/span>, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment<\/i><\/p>\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">AUSTIN, Texas<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">July 15, 2025<\/span><\/span> \/PRNewswire\/ &#8212; As part of its ongoing commitment to exceptional client service,&nbsp;<a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow noopener\">ROLLER<\/a>, the all-in-one venue management platform for the leisure and attractions industry, has announced several initiatives aimed at providing faster, flexible support for its global customers. This includes opening a new Support Center of Excellence in <span class=\"xn-location\">Costa Rica<\/span>, expanding the customer support team by 50%, and the strategic appointment of <span class=\"xn-person\">Brad Cooper<\/span> as Vice President of Customer Experience.<\/p>\n<p>&#8220;Customer experience drives everything we do,&#8221; said <span class=\"xn-person\">Luke Finn<\/span>, CEO and Co-Founder of ROLLER. &#8220;We&#8217;re always connecting with our community to understand their challenges and build solutions that truly help them grow. We&#8217;re constantly learning from our community, listening to their challenges, celebrating their wins, and building solutions that make a real difference. This year, our focus is on scaling that impact, so we can help even more operators not just succeed but thrive.&#8221;<\/p>\n<p>ROLLER&#8217;s customer-first strategy is at the forefront of every decision, and these new additions underscore the company&#8217;s dedication to its community, ensuring operators are supported, wherever they are, whenever they need it. As a direct result of these steps, operators can:<\/p>\n<ul type=\"disc\">\n<li>Expect at least 95% of all support calls to ROLLER will be answered by a team member in less than 60 seconds, 24 hours a day, anywhere in the world<\/li>\n<li>Engage with ROLLER across their preferred channel with <a href=\"https:\/\/mysupport.roller.software\/hc\/en-us\/articles\/115001690793-Contact-ROLLER-support#h_01JXBVBC0J71QDHJZC64QS7FZY\" target=\"_blank\" rel=\"nofollow noopener\">expanded phone suppor<\/a><a href=\"https:\/\/mysupport.roller.software\/hc\/en-us\/articles\/115001690793-Contact-ROLLER-support#h_01JXBVBC0J71QDHJZC64QS7FZY\" target=\"_blank\" rel=\"nofollow noopener\">t<\/a> and a new online chat channel<\/li>\n<li>Find answers to their questions with the revamped knowledge base and customer support page at<a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow noopener\"> https:\/\/www.roller.software\/<\/a><\/li>\n<li>Have issues resolved faster due to a newly launched hardware lab, which allows ROLLER agents to conduct hands-on troubleshooting<\/li>\n<\/ul>\n<p>The new initiatives and appointments are also bolstered by the launch of AI-powered tools that enhance remote diagnostics, agent performance, and QA. Additionally, ROLLER has created new workforce management systems and added a Workforce Analyst position, all aimed at helping the team optimize staffing and improve customer responsiveness.<\/p>\n<p>&#8220;A great product is only as good as the experience that surrounds it,&#8221; said <span class=\"xn-person\">Brad Cooper<\/span>, Vice President of Customer Experience at ROLLER. &#8220;Attractions operators have enough on their plates, and they deserve a technology partner that prioritizes their success. I&#8217;m excited to help ROLLER&#8217;s efforts in delivering outstanding service, listening to customer feedback, and ensuring every venue gets the most out of our platform.&#8221;<\/p>\n<p>To learn more about ROLLER&#8217;s solutions and all-in-one, cloud-based platform, visit <a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow noopener\">roller.software. <\/a><\/p>\n<p><b>About ROLLER<\/b><\/p>\n<p>ROLLER is the cloud-based venue management platform for modern attractions, purpose-built to remove friction from the guest experience at every touchpoint. The company&#8217;s all-in-one platform simplifies its customers&#8217; business processes, improving efficiency and maximizing revenue. ROLLER&#8217;s comprehensive solution includes: Online Checkout &amp; Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, Guest Surveys, and more. To learn more, visit <a href=\"https:\/\/www.roller.software\/feature-list\" target=\"_blank\" rel=\"nofollow noopener\">roller.software<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Global Platform Expands Its Services With New Office in Costa Rica, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment AUSTIN, Texas, July 15, 2025 \/PRNewswire\/ &#8212; As part of its ongoing commitment to exceptional client service,&nbsp;ROLLER, the all-in-one venue management platform for the leisure and attractions industry, has announced several initiatives aimed [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-38205","post","type-post","status-publish","format-standard","hentry","category-business-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ROLLER Reinforces Customer-First Strategy with Major Global Support Investments - My Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transmediavictoria.net.au\/?p=38205\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments - My Blog\" \/>\n<meta property=\"og:description\" content=\"Global Platform Expands Its Services With New Office in Costa Rica, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment AUSTIN, Texas, July 15, 2025 \/PRNewswire\/ &#8212; As part of its ongoing commitment to exceptional client service,&nbsp;ROLLER, the all-in-one venue management platform for the leisure and attractions industry, has announced several initiatives aimed [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transmediavictoria.net.au\/?p=38205\" \/>\n<meta property=\"og:site_name\" content=\"My Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-15T14:00:00+00:00\" \/>\n<meta name=\"author\" content=\"admin_tony\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin_tony\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=38205#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=38205\"},\"author\":{\"name\":\"admin_tony\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/#\\\/schema\\\/person\\\/5b51d407d652c0aa802bea269ea5d7e7\"},\"headline\":\"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments\",\"datePublished\":\"2025-07-15T14:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=38205\"},\"wordCount\":493,\"articleSection\":[\"Business News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=38205\",\"url\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=38205\",\"name\":\"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments - My Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/#website\"},\"datePublished\":\"2025-07-15T14:00:00+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/#\\\/schema\\\/person\\\/5b51d407d652c0aa802bea269ea5d7e7\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=38205#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=38205\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=38205#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/transmediavictoria.net.au\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/#website\",\"url\":\"https:\\\/\\\/transmediavictoria.net.au\\\/\",\"name\":\"My Blog\",\"description\":\"My WordPress Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/#\\\/schema\\\/person\\\/5b51d407d652c0aa802bea269ea5d7e7\",\"name\":\"admin_tony\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/102836fe5f9cd6c64e96e90e7341dbc815b7d12726a85708326dc0db40afd906?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/102836fe5f9cd6c64e96e90e7341dbc815b7d12726a85708326dc0db40afd906?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/102836fe5f9cd6c64e96e90e7341dbc815b7d12726a85708326dc0db40afd906?s=96&d=mm&r=g\",\"caption\":\"admin_tony\"},\"url\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?author=8\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments - My Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/transmediavictoria.net.au\/?p=38205","og_locale":"en_US","og_type":"article","og_title":"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments - My Blog","og_description":"Global Platform Expands Its Services With New Office in Costa Rica, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment AUSTIN, Texas, July 15, 2025 \/PRNewswire\/ &#8212; As part of its ongoing commitment to exceptional client service,&nbsp;ROLLER, the all-in-one venue management platform for the leisure and attractions industry, has announced several initiatives aimed [&hellip;]","og_url":"https:\/\/transmediavictoria.net.au\/?p=38205","og_site_name":"My Blog","article_published_time":"2025-07-15T14:00:00+00:00","author":"admin_tony","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin_tony","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/transmediavictoria.net.au\/?p=38205#article","isPartOf":{"@id":"https:\/\/transmediavictoria.net.au\/?p=38205"},"author":{"name":"admin_tony","@id":"https:\/\/transmediavictoria.net.au\/#\/schema\/person\/5b51d407d652c0aa802bea269ea5d7e7"},"headline":"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments","datePublished":"2025-07-15T14:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/transmediavictoria.net.au\/?p=38205"},"wordCount":493,"articleSection":["Business News"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/transmediavictoria.net.au\/?p=38205","url":"https:\/\/transmediavictoria.net.au\/?p=38205","name":"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments - My Blog","isPartOf":{"@id":"https:\/\/transmediavictoria.net.au\/#website"},"datePublished":"2025-07-15T14:00:00+00:00","author":{"@id":"https:\/\/transmediavictoria.net.au\/#\/schema\/person\/5b51d407d652c0aa802bea269ea5d7e7"},"breadcrumb":{"@id":"https:\/\/transmediavictoria.net.au\/?p=38205#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/transmediavictoria.net.au\/?p=38205"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/transmediavictoria.net.au\/?p=38205#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/transmediavictoria.net.au\/"},{"@type":"ListItem","position":2,"name":"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments"}]},{"@type":"WebSite","@id":"https:\/\/transmediavictoria.net.au\/#website","url":"https:\/\/transmediavictoria.net.au\/","name":"My Blog","description":"My WordPress Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/transmediavictoria.net.au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/transmediavictoria.net.au\/#\/schema\/person\/5b51d407d652c0aa802bea269ea5d7e7","name":"admin_tony","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/102836fe5f9cd6c64e96e90e7341dbc815b7d12726a85708326dc0db40afd906?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/102836fe5f9cd6c64e96e90e7341dbc815b7d12726a85708326dc0db40afd906?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/102836fe5f9cd6c64e96e90e7341dbc815b7d12726a85708326dc0db40afd906?s=96&d=mm&r=g","caption":"admin_tony"},"url":"https:\/\/transmediavictoria.net.au\/?author=8"}]}},"_links":{"self":[{"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=\/wp\/v2\/posts\/38205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=38205"}],"version-history":[{"count":0,"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=\/wp\/v2\/posts\/38205\/revisions"}],"wp:attachment":[{"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=38205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=38205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/transmediavictoria.net.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=38205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}