{"id":40316,"date":"2025-09-29T08:30:00","date_gmt":"2025-09-29T08:30:00","guid":{"rendered":"https:\/\/www.prnasia.com\/story\/archive\/4785329_AE85329_0"},"modified":"2025-09-29T08:30:00","modified_gmt":"2025-09-29T08:30:00","slug":"payments-industry-races-toward-ai-driven-future-but-lacks-guardrails-and-confidence-according-to-new-hcltech-report","status":"publish","type":"post","link":"https:\/\/transmediavictoria.net.au\/?p=40316","title":{"rendered":"Payments industry races toward AI-driven future, but lacks guardrails and confidence, according to new HCLTech report"},"content":{"rendered":"<table name=\"logo_release\" border=\"0\" cellspacing=\"10\" cellpadding=\"5\" align=\"right\">\n<tbody>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/2648325\/HCLTech_Logo.jpg?p=medium600\" border=\"0\" alt title=\"logo\" hspace=\"0\" vspace=\"0\" width=\"118\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"prntac\">Research finds 99% of organizations are using AI, yet 91% of executives express concern about risks; 60% find AI fraud detectors ineffective<\/p>\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">NEW YORK<\/span>, <span class=\"xn-location\">LONDON<\/span> and NOIDA, <span class=\"xn-location\">India<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">Sept. 29, 2025<\/span><\/span> \/PRNewswire\/ &#8212; <a href=\"https:\/\/www.hcltech.com\/\" target=\"_blank\" rel=\"nofollow noopener\">HCLTech<\/a> (NSE: HCLTECH.NS) (BSE: HCLTECH.BO), a leading global technology company, today announced the findings of its latest payments industry research. The research underscores a payments industry advancing rapidly toward an AI-enabled, autonomous future, while simultaneously confronting significant challenges related to trust, regulatory preparedness, and the constraints of legacy systems and infrastructure.<\/p>\n<p>The report highlights a paradox: while AI is seen as essential for balancing frictionless customer experiences with fraud protection, organizations lack the governance and infrastructure to deploy it responsibly. Nearly half (49%) operate without formal AI policies, and concerns about hallucinations, synthetic fraud and data leakage are widespread. This is truer for continental <span class=\"xn-location\">Europe<\/span>, where only 19% of European executives feel fully prepared for the future of payments.<\/p>\n<p>Additional key findings include:<\/p>\n<ul type=\"disc\">\n<li><b>AI is everywhere \u2014 but trust is not.<\/b> While 99% of organizations use AI in payment operations, 91% of executives express concern about its risks, and 60% find current AI fraud detection tools ineffective.<\/li>\n<li><b>While the future is autonomous, leaders aren&#8217;t ready.<\/b> Over half (52%) of organizations expect to become autonomous within 18\u201324 months, yet only 17% are fully operating in that mode.<\/li>\n<li><b>Innovation wins, but modernization is lagging<\/b>. Over half of executives (52%) are implementing transformation strategies now and 58% prefer adopting innovative methods over refining legacy ones, but just 20% of companies have cloud native, real-time data systems to support innovation.<\/li>\n<li><b>Customer expectations are driving urgency.<\/b> 87% of executives fear losing customers without instant payment capabilities.<\/li>\n<li><b><span class=\"xn-location\">Europe<\/span> is cautious and lags in readiness.<\/b> 12% of continental European executives are skeptical about the long-term value of Agentic AI and 57% would prefer to iterate on an established product rather than try something new.<\/li>\n<\/ul>\n<p>&#8220;Payments leaders are embracing innovation, but the gap between ambition and readiness is stark,&#8221; said <span class=\"xn-person\">Srinivasan Seshadri<\/span>, Chief Growth Officer and Global Head, Financial Services at HCLTech. &#8220;This research underscores the need for Responsible AI governance, infrastructure modernization and strategic clarity to thrive in the evolving payments landscape.&#8221;<\/p>\n<p>We will officially launch this report at <a href=\"https:\/\/www.hcltech.com\/events\/sibos#what-to-expect\" target=\"_blank\" rel=\"nofollow noopener\">SIBOS<\/a> in <span class=\"xn-location\">Frankfurt<\/span> today and to access the full report, visit <a href=\"https:\/\/www.hcltech.com\/payments-research-report\" target=\"_blank\" rel=\"nofollow noopener\">https:\/\/www.hcltech.com\/payments-research-report<\/a>.<\/p>\n<p><b>About HCLTech<\/b><\/p>\n<p><a href=\"https:\/\/www.hcltech.com\/\" target=\"_blank\" rel=\"nofollow noopener\">HCLTech<\/a>&nbsp;is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending <span class=\"xn-chron\">June 2025<\/span> totaled <span class=\"xn-money\">$14.0 billion<\/span>. To learn how we can supercharge progress for you, visit&nbsp;<a href=\"https:\/\/www.hcltech.com\/\" target=\"_blank\" rel=\"nofollow noopener\">hcltech.com<\/a>.<\/p>\n<p>For further details, please contact:<\/p>\n<p><span class=\"xn-person\">Meredith Bucaro<\/span>, Americas<br \/><a href=\"mailto:meredith-bucaro@hcltech.com\" target=\"_blank\" rel=\"nofollow noopener\">meredith-bucaro@hcltech.com<\/a><\/p>\n<p>Elka Ghudial, EMEA<br \/><a href=\"mailto:elka.ghudial@hcltech.com\" target=\"_blank\" rel=\"nofollow noopener\">elka.ghudial@hcltech.com<\/a><\/p>\n<p><span class=\"xn-person\">James Galvin<\/span>, APAC<br \/><a href=\"mailto:james.galvin@hcltech.com\" target=\"_blank\" rel=\"nofollow noopener\">james.galvin@hcltech.com<\/a><\/p>\n<p><span class=\"xn-person\">Nitin Shukla<\/span>, <span class=\"xn-location\">India<\/span><br \/><a href=\"mailto:nitin-shukla@hcltech.com\" target=\"_blank\" rel=\"nofollow noopener\">nitin-shukla@hcltech.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Research finds 99% of organizations are using AI, yet 91% of executives express concern about risks; 60% find AI fraud detectors ineffective NEW YORK, LONDON and NOIDA, India, Sept. 29, 2025 \/PRNewswire\/ &#8212; HCLTech (NSE: HCLTECH.NS) (BSE: HCLTECH.BO), a leading global technology company, today announced the findings of its latest payments industry research. The research [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-40316","post","type-post","status-publish","format-standard","hentry","category-business-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Payments industry races toward AI-driven future, but lacks guardrails and confidence, according to new HCLTech report - My Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transmediavictoria.net.au\/?p=40316\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payments industry races toward AI-driven future, but lacks guardrails and confidence, according to new HCLTech report - My Blog\" \/>\n<meta property=\"og:description\" content=\"Research finds 99% of organizations are using AI, yet 91% of executives express concern about risks; 60% find AI fraud detectors ineffective NEW YORK, LONDON and NOIDA, India, Sept. 29, 2025 \/PRNewswire\/ &#8212; HCLTech (NSE: HCLTECH.NS) (BSE: HCLTECH.BO), a leading global technology company, today announced the findings of its latest payments industry research. The research [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/transmediavictoria.net.au\/?p=40316\" \/>\n<meta property=\"og:site_name\" content=\"My Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-29T08:30:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mma.prnasia.com\/media2\/2648325\/HCLTech_Logo.jpg?p=medium600\" \/>\n<meta name=\"author\" content=\"admin_tony\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin_tony\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=40316#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=40316\"},\"author\":{\"name\":\"admin_tony\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/#\\\/schema\\\/person\\\/5b51d407d652c0aa802bea269ea5d7e7\"},\"headline\":\"Payments industry races toward AI-driven future, but lacks guardrails and confidence, according to new HCLTech report\",\"datePublished\":\"2025-09-29T08:30:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=40316\"},\"wordCount\":499,\"image\":{\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=40316#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mma.prnasia.com\\\/media2\\\/2648325\\\/HCLTech_Logo.jpg?p=medium600\",\"articleSection\":[\"Business News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=40316\",\"url\":\"https:\\\/\\\/transmediavictoria.net.au\\\/?p=40316\",\"name\":\"Payments industry races toward AI-driven future, but lacks guardrails and confidence, according to new HCLTech report - 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