{"id":7244,"date":"2022-03-17T17:08:00","date_gmt":"2022-03-17T17:08:00","guid":{"rendered":"https:\/\/www.prnasia.com\/story\/archive\/3695450_AE95450_0"},"modified":"2022-03-17T17:08:00","modified_gmt":"2022-03-17T17:08:00","slug":"top-customer-contact-executives-to-join-18th-annual-customer-contact-east-a-frost-sullivan-executive-mindxchange-this-april-in-florida","status":"publish","type":"post","link":"https:\/\/transmediavictoria.net.au\/?p=7244","title":{"rendered":"Top Customer Contact Executives to Join 18th Annual Customer Contact East: A Frost &amp; Sullivan Executive MindXchange this April in Florida"},"content":{"rendered":"<div><img decoding=\"async\" src=\"https:\/\/en.prnasia.com\/prnasia.com-PC\/images\/logo-en-blue-in.png\" class=\"ff-og-image-inserted\"><\/div>\n<p><b><i>This event<\/i><\/b><b>&nbsp;<\/b><b><i>is an annual showcase that prepares you for the future of customer care and will address today&#8217;s important customer contact issues<\/i><\/b><\/p>\n<p><span class=\"xn-location\">SAN ANTONIO<\/span>, <span class=\"xn-chron\">March 18, 2022<\/span> \/PRNewswire\/ &#8212; Frost &amp; Sullivan will host a two-day experience filled with open and interactive discussions, real-world examples from speakers on the leading edge of customer contact and customer experience innovation, and creative networking structured to build and foster connections that last.<\/p>\n<p><b>The 18th Annual Customer Contact East: A Frost &amp; Sullivan Executive MindXchange<\/b>&nbsp;will be <span class=\"xn-chron\">April 3-6<\/span> at <b>Marriott Harbor Beach Resort &amp; Spa in <span class=\"xn-location\">Ft. Lauderdale, Florida<\/span><\/b>. The event will provide fresh perspectives on current customer contact trends so you can stay agile when adopting new strategies.<\/p>\n<p>Traditional methods are being challenged, customer relationships are constantly changing, and you must align the relationship you want to have with <b>your customers to the relationship they want to have with you<\/b>.&nbsp;Top industry experts will meet in <span class=\"xn-location\">Florida<\/span> to discuss the following topics: <\/p>\n<ul type=\"disc\">\n<li>New ways of working: Reimagined <\/li>\n<li>Artificial intelligence (AI) and automation: Delivering value to the agent <\/li>\n<li>Performance management: Alignment and optimization <\/li>\n<li>Customer engagement: Rethink and Reinvigorate <\/li>\n<li>Success stories<\/li>\n<\/ul>\n<p><b>The panel includes top industry firms and features the following thought leaders:<\/b><b>&nbsp;<\/b><\/p>\n<ul type=\"disc\">\n<li><span class=\"xn-person\">Brian Gustin<\/span>, Senior Director of Business Operations and Customer Engagement, <b>Crocs Inc.<\/b> <\/li>\n<li><span class=\"xn-person\">Chris Vetrano<\/span>, Head of Partner &amp; Customer Engagement\u2014Bikes, Scooters &amp; Transit, <b>Lyft<\/b> <\/li>\n<li><span class=\"xn-person\">Janet Solomon<\/span>, Vice President, Client Operations\/Contact Center Solutions, <b>Fiserv<\/b> <\/li>\n<li><span class=\"xn-person\">Todd Allmond<\/span>, Director, Customer Experience (CX) Center of Excellence, <b>Microsoft<\/b><\/li>\n<\/ul>\n<p>&#8220;The <b>18th Annual Customer Contact East: A Frost &amp; Sullivan Executive MindXchange<\/b>&nbsp;is an excellent opportunity to collaborate in person again with industry thought leaders,&#8221; said&nbsp;Caryn Brown, Vice President, Production\u2014Global Events and Leadership Councils at Frost &amp; Sullivan. &#8220;From new capabilities in AI and automation to new ways of working, there are so many exciting things happening in the customer contact space today. We&#8217;re ready to help executives embrace this new era in customer and agent experience.&#8221;<\/p>\n<p>To learn more about our Executive MindXchange and register for the event, please <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3476307-1&amp;h=1480448662&amp;u=https%3A%2F%2Fwww.customercontactmindxchange.com%2Feast22%2F&amp;a=click+here.\" rel=\"nofollow noopener\">click here.<\/a> <\/p>\n<p><b>About Frost &amp; Sullivan<\/b><\/p>\n<p>For six decades, Frost &amp; Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. <a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3476307-1&amp;h=3004145762&amp;u=https%3A%2F%2Fwww.frost.com%2Fcontact-us%2F&amp;a=Contact+us%3A+Start+the+discussion\" rel=\"nofollow noopener\">Contact us: Start the discussion<\/a>.<\/p>\n<p><b>Contact: <br \/><\/b><span class=\"xn-person\">Mariana Fernandez<\/span> <br \/>Corporate Communications <br \/>E: <a target=\"_blank\" href=\"mailto:mariana.fernandez@frost.com\" rel=\"nofollow noopener\">mariana.fernandez@frost.com<\/a>&nbsp;<br \/><a target=\"_blank\" href=\"https:\/\/c212.net\/c\/link\/?t=0&amp;l=en&amp;o=3476307-1&amp;h=15995488&amp;u=https%3A%2F%2Fwww.frost.com%2F&amp;a=https%3A%2F%2Fwww.frost.com\" rel=\"nofollow noopener\">https:\/\/www.frost.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This event&nbsp;is an annual showcase that prepares you for the future of customer care and will address today&#8217;s important customer contact issues SAN ANTONIO, March 18, 2022 \/PRNewswire\/ &#8212; Frost &amp; Sullivan will host a two-day experience filled with open and interactive discussions, real-world examples from speakers on the leading edge of customer contact and [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":7245,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-7244","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top Customer Contact Executives to Join 18th Annual Customer Contact East: A Frost &amp; Sullivan Executive MindXchange this April in Florida - My Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/transmediavictoria.net.au\/?p=7244\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top Customer Contact Executives to Join 18th Annual Customer Contact East: A Frost &amp; 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